ServiceNow readies "AI Passport," a passport for controlling AI agents in the enterprise

ServiceNow (NYSE: NOW) has announced AI Passport, a tool designed to control what artificial intelligence agents can access and what they can do while carrying out business tasks. With it, the company expands its lineup of enterprise governance products.

According to the October 15 announcement, AI Passport is expected to be available in the fourth quarter of 2026. The same is expected for two other features: detection of unapproved AI systems and AI Cost Management. The Operational Resilience product, aimed at financial services, was already available at the time of the announcement.

ServiceNow describes AI Passport as a digitally signed credential that verifies an agent's permissions while it works. According to the company, its platform can restrict, redirect or terminate agents that stray outside their authorized scope, and it also keeps an audit trail. Nvidia is participating as a design and launch partner. An implementation is being developed with its Open Agent Safety Platform.

The company also plans a spending-control feature that combines model, software and compute costs. The announcement did not quantify the revenue expected from these new products.

Financial context: the expansion follows a period of growth in the subscription business. In its second-quarter results, released on July 22, ServiceNow reported total revenue of $3.987 billion for the period ended June 30, up 24% from a year earlier. Subscription revenue rose 24.5% to $3.877 billion, or 23% adjusting for currency effects.

Current remaining performance obligations, i.e. contracted revenue expected to be recognized within 12 months, reached $13.2 billion, up 21%. Total remaining performance obligations were $29 billion, also up 21%. These figures measure future contracted revenue, not revenue already recognized.

ServiceNow said its AI business surpassed $1 billion in annual contract value during the quarter. It recorded 123 deals worth more than $1 million in net new annual contract value and ended June with 658 customers with annual contract value above $5 million. Quarterly net income was $298 million, or $0.29 per diluted share. Adjusted net income was $930 million, or $0.90 per diluted share.

The original article is brief and limited to the details of the announcement and the quarterly results. It provides no technical details on how the credential will work or on pricing.